Privacy Policy — wil4d

wil4d, accessible at https://wil4d.bet, is the data controller responsible for the personal information collected through this platform. As data controller, wil4d determines the purposes and means of processing your personal data, and is accountable for ensuring that such processing complies with applicable data protection principles.

For all data protection enquiries, requests, and complaints, you may contact the wil4d Data Protection team directly at [email protected]. Please include "Data Privacy Request" in the subject line of your email for fastest routing to the appropriate team.

wil4d collects personal data through several channels: directly from you during registration and account operation, automatically through your use of the platform, and from third-party service providers engaged to verify your identity or process your payments. The categories of personal data we collect are described in the table below.

wil4d processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing is required to perform the contract between you and wil4d — specifically, to operate your account, accept your bets, process deposits and withdrawals, and deliver the Services you have requested.
• Legal Obligation: Processing is necessary for wil4d to comply with its obligations under applicable anti-money-laundering (AML) regulations, Know Your Customer (KYC) requirements, and the reporting obligations of its international gaming licence.
• Legitimate Interests: Processing is necessary to pursue wil4d's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is based on your consent — most notably for the receipt of promotional communications and the placement of non-essential analytics cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

wil4d uses the personal data we collect for the following specific purposes:

• Account Management: Creating, maintaining, and securing your wil4d account; processing login and authentication; enabling password resets and account recovery.
• Service Delivery: Accepting and settling bets across the Sportsbook, live casino, Sakong, Blackjack, and Slots product lines; crediting winnings and processing withdrawals to your registered BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, or ShopeePay account.
• Identity Verification (KYC): Verifying that you are who you claim to be, that you are at least 21 years of age, and that your payment method belongs to you personally — as required under our international gaming licence and AML obligations.
• Fraud Prevention & AML Compliance: Monitoring transaction patterns to detect structuring, suspicious activity, and potential money laundering; conducting sanctions screening; reporting to relevant authorities where legally required.
• Responsible Gaming: Monitoring betting behaviour for indicators of problem gambling; enforcing deposit limits, cooling-off periods, and self-exclusion instructions set by you or triggered by our responsible gaming assessment processes.
• Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and maintaining records of your support interactions for quality assurance purposes.
• Marketing Communications: Sending promotional emails, SMS messages, and platform notifications about bonuses, seasonal promotions (including Idul Fitri, Ramadhan, and Indonesian Independence Day campaigns), and new product launches — but only where you have opted in to receive such communications.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the platform's design, performance, game selection, and user experience for Indonesian players.
• Legal Compliance: Meeting our obligations under the conditions of our international gaming licence, including record-keeping, audit cooperation, and regulatory reporting.

wil4d does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and exclusively with parties who are contractually obligated to protect it to a standard no less stringent than our own.

• Payment Processors: We share financial data (bank account details, transaction amounts) with local Indonesian payment gateway partners and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to process your deposits and withdrawals.
• KYC & Identity Verification Providers: We share identity documents and personal details with licensed third-party identity verification services to fulfil our KYC obligations. These providers are prohibited from using your data for any purpose other than completing the verification requested by wil4d.
• Game Technology Providers: Game studios including Pragmatic Play, Evolution Gaming, PG Soft (Pocket Games Soft), Spribe, NetEnt, and Microgaming may receive limited technical data (such as your account ID and session token) to authenticate your game session and settle game outcomes. These studios are bound by data processing agreements and may not use your data independently.
• Fraud Prevention & Security Services: We may share IP addresses, device fingerprints, and transaction data with specialist fraud prevention providers to protect the platform and our user base from account takeover, bonus abuse, and money laundering.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally compelled to do so by valid legal process, court order, or applicable regulatory requirement under our licensing jurisdiction.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of substantially all of wil4d's assets, your personal data may be transferred to the successor entity, provided that the successor agrees to honour this Privacy Policy or provides you with notice of any material changes prior to the transfer taking effect.

As an internationally licensed offshore platform, wil4d may transfer your personal data to servers, processors, or partner organisations located outside Indonesia. Where such international transfers occur, wil4d ensures that appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses or data processing agreements that impose data protection obligations equivalent to those described in this policy.
• Transfer only to jurisdictions that maintain an internationally recognised adequacy standard for personal data protection, or to providers who have implemented binding corporate rules approved by a competent supervisory authority.
• Strict access controls ensuring that offshore personnel can access only the minimum data necessary to perform their contracted functions for wil4d.

By creating an account on wil4d and accepting this Privacy Policy, you acknowledge and consent to the international transfer of your personal data in accordance with the safeguards described in this clause.

wil4d retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our licensing obligations and applicable legal requirements. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, wil4d will securely delete or anonymise your personal data so that it can no longer be associated with you as an identifiable individual.

wil4d applies a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our technical and organisational security measures include:

• Encryption in Transit: All data exchanged between your browser or device and the wil4d platform is protected by TLS 1.3 (Transport Layer Security), ensuring that your credentials, financial data, and personal information cannot be intercepted in transit.
• Encryption at Rest: Sensitive data stored on wil4d's servers — including identity documents, financial records, and password hashes — is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised wil4d personnel and contracted processors on a strict need-to-know basis. All access is logged and subject to regular audit.
• Secure Password Storage: User passwords are never stored in plain text. wil4d stores only cryptographic hashes of passwords, generated using industry-standard bcrypt algorithms with appropriate cost factors.
• Two-Factor Authentication (2FA): wil4d strongly recommends that all users enable two-factor authentication on their accounts. 2FA adds an additional layer of protection against unauthorised account access even if your password is compromised.
• Penetration Testing & Vulnerability Management: wil4d conducts regular security assessments, including penetration tests and vulnerability scans, to identify and remediate security weaknesses before they can be exploited.
• Incident Response: In the event of a confirmed personal data breach that is likely to result in a risk to your rights and freedoms, wil4d will notify affected users without undue delay and will take immediate steps to contain the breach and mitigate its impact.

wil4d uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the platform, remember your preferences, maintain your login session, and — where you have consented — analyse how you interact with the platform to improve the user experience.

The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your authenticated session, remember items in your account settings, and enable core security features. These cookies cannot be disabled without impacting your ability to use wil4d.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, time zone (WIB), and display settings — to deliver a more personalised experience. They are set for the duration of your browser session or for a fixed period.
• Analytics Cookies: With your consent, wil4d uses first-party analytics cookies to collect aggregated, anonymised data about how users navigate the platform, which games are most popular among players in Jakarta, Surabaya, Bandung, and other Indonesian cities, and where users commonly encounter difficulty. This data informs our product development roadmap.
• Security Cookies: These cookies help wil4d identify and prevent fraudulent activity, including account takeover attempts, bot traffic, and suspicious login patterns.

You may manage or disable cookies at any time via your browser's privacy or cookie settings. Please note that disabling strictly necessary cookies will impair or prevent your ability to log in and use wil4d. Disabling analytics cookies will not affect your access to any platform features.

As a user of wil4d, you hold the following rights over your personal data. To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request" and include your registered username or email address:

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how it is being processed, who it has been shared with, and how long it will be retained.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: Subject to our legal retention obligations, you have the right to request that we delete your personal data. We may not be able to fulfil an erasure request where we are required to retain data under AML regulations or our gaming licence conditions.
• Right to Restriction: You may request that we temporarily restrict the processing of your personal data while a rectification or objection request is under review.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on wil4d's legitimate interests — including responsible gaming monitoring and fraud prevention. We will consider your objection but may continue processing where our legitimate interests are compelling.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time by updating your account notification preferences or contacting support.

wil4d will respond to all data rights requests within 30 calendar days. Where a request is particularly complex or numerous, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

wil4d is strictly an adult platform. Access to real-money betting and gaming is limited to individuals who are at least 21 years of age. We do not knowingly collect personal data from any individual under the age of 21.

If wil4d identifies — through our age verification process or any other means — that personal data has been collected from an individual under 21, we will immediately suspend the relevant account, delete all personal data associated with that individual to the extent permitted by our legal retention obligations, void all bets placed, and return any net deposited funds to the payment source used.

The wil4d platform may, from time to time, contain references to third-party services — such as game studios, payment providers, or sports data feeds — that operate their own independent websites. If you follow any link that takes you outside the wil4d platform (https://wil4d.bet), please be aware that those third-party sites operate under their own privacy policies, which wil4d does not control and is not responsible for.

wil4d encourages you to review the privacy policy of any third-party site you visit before providing personal data. The existence of a link on the wil4d platform does not constitute an endorsement of that third party's privacy practices.

wil4d reserves the right to update or amend this Privacy Policy at any time. When we make material changes — for example, introducing a new category of data collection, changing the basis on which we share data with third parties, or modifying data retention periods — we will provide advance notice by posting a prominent notice on the platform and, where possible, sending an email notification to your registered address.

The "Last Updated" date displayed at the top of this page will always reflect the date of the most recent revision. Your continued use of wil4d following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the amended policy, you should cease using the platform and contact our support team to request account closure.

We recommend bookmarking this page and reviewing it periodically — at least once per quarter — to stay informed of how wil4d protects your personal information.

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by wil4d, please contact our Data Protection team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

When submitting a data rights request, please include your registered username or account email address, a clear description of your request , and a copy of a government-issued ID for identity verification purposes. This step is necessary to ensure that we do not disclose personal data to unauthorised parties.